Built for how hotels actually work
From front desk to back of house, Värd Relay connects every department with the tools they need to deliver exceptional guest experiences.
Smart Dashboard
See what needs attention at a glance. Active tickets, work orders due, and team performance — all in one view. Switch between list and board views instantly.
Visual Ticket Board
Track every request through your workflow with a Kanban-style board. Drag tickets between columns to update their status instantly. New, Active, On Hold, Blocked, Resolved — click-to-manage columns.
Scheduled Work Orders
Preventive maintenance made simple. Create recurring work orders with room checklists, track progress per-room, and auto-schedule the next cycle when complete.
Team Management
Organize your entire operation — from corporate leadership to on-site departments. Assign roles, manage permissions, and see your full organizational tree at a glance.
Reports & Analytics
Resolution rates, assignee performance, and category breakdowns. Plus end-of-shift reports that replace those daily summary emails with a structured, saveable format.
Custom Report Builder
Build exactly the reports you need with a drag-and-drop canvas. Choose from 13 block types, configure data sources, and save as reusable templates.
Dynamic Permissions
Granular access control that matches how hotel teams actually operate. Configure a full permission matrix per department — higher roles automatically inherit from lower ones.
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